Iceberg Shop Help and FAQ

Q: How do I order a game from your webshop?
A: Ordering a game from our online shop is safe, secure and very easy!

Just follow these three steps:

1: Find the game of your choice and press the "add to cart" button.
2: On the top left of your screen select "checkout" and fill in your shipping and billing adress details.
3: Select your payment method (credit card, paypall etc) and follow the onscreen instrustions to complete your order.

Q: Who is handling and processing my online payments?
A: On the Iceberg webshop you can safely pay using our “Card Gate” payment provider. Card Gate ensures a fast and save transaction of all your payments.

Q: How long does it take to ship my order?
A: We aim to ship and deliver your order within 3 and 5 working days inside of Europe, and 5-7 days outside of Europe.

Q: How do I return a purchased product?
A: As with traditional retail, we can’t take back any products that are unsealed, unwrapped or opened. However, if you have received a faulty product or feel your order or payment is in error, please contact our support desk via sales@iceberg-shop.com

Be sure to include your order number, address details and we will contact you about returning the product as soon as possible.

Q: Who is the owner of the Iceberg webhop?
A: The Iceberg Shop Website is owned and operated by Publisher Iceberg Interactive BV.

Iceberg Interactive BV
Robert Kochlaan 328
2035 BK Haarlem
The Netherlands

Registered in Amsterdam No. 34323351

Dutch VAT Reg. No. NL 820332914

You may also contact us by visiting our official website www.iceberg-interactive.com

Q: My question is not listed on this page. Who should I contact?
A: Please contact our sales support team via sales@iceberg-shop.com